Refund Policy

1. Introduction

At [Your Company Name], we strive to ensure customer satisfaction with all our software products and custom development services. This Refund Policy outlines the circumstances under which we offer refunds and the process for requesting them.

2. Software Products

2.1 Standard Software Purchases

We offer a 30-day money-back guarantee for our standard software products. If you are not satisfied with your purchase, you can request a full refund within 30 days of the purchase date, provided that:

• The software has not been extensively used or modified
• You can provide a valid reason for the refund request
• You agree to uninstall and cease using the software

2.2 Subscription-based Software

For subscription-based software, we offer pro-rata refunds for the unused portion of your subscription if you cancel within the first 30 days. After 30 days, you can cancel your subscription at any time, but refunds will not be provided for any unused time.

3. Custom Software Development

Our refund policy for custom software development projects is as follows:

• If we have not yet begun work on your project, we will provide a full refund of any deposits or payments made.
• Once work has begun, refunds will be pro-rated based on the amount of work completed and any non-recoverable expenses incurred.
• If the project is completed according to the agreed-upon specifications, no refund will be issued.

We strongly encourage open communication throughout the development process to ensure that the final product meets your expectations and to minimize the need for refunds.

4. Exclusions

Refunds will not be provided in the following circumstances:

• After the 30-day refund period has expired for standard software products
• For custom development work that has been completed and delivered according to specifications
• If the software or service has been used in violation of our Terms and Conditions
• For any additional services or add-ons purchased separately from the main software product

5. Refund Process

To request a refund:

1. Contact our customer support team at refunds@softwareshowcase.com
2. Provide your order number and reason for the refund request
3. Our team will review your request and respond within 5 business days
4. If approved, refunds will be processed to the original method of payment within 10 business days

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: refunds@softwareshowcase.com

Phone: (123) 456-7890

Address: 123 Software Street, Tech City, 12345, Country